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FAQ

Have any questions about our tour or the Mayan Riviera that you think others may also have had? Check out the list below!

If you don't find what you're looking for here, we will be happy to assist. We have a chat window in the bottom right corner of this site where you can talk to us live, or use the contact page to get in touch. We have Skype, WhatsApp an office phone and cell phones.

If you are travelling with family, kids or just friends, the tour will adapt to your needs this is a tour where we recommend the nicest spots and you choose your perfect day.

It is a private tour, so you can do about anything, but the normal routine is, we depart the marina, drive south to the reef barrier and make a snorkel on the coral heads away from the crowds and big groups. We want you to enjoy every moment with just your family and friends. After snorkeling we will get closer to the sand bars for some beach time in a beautiful place called "El Cielo" The Sky, there you can see plenty of starfish in the deeper area where we can make a second snorkel. Then it's time for our lunch, and a beautiful swim in a natural reserve in the farthest part of the island.

Its a unique area where you will become one with nature. Everyone will be able to get down from the boat and the water will be on your waist, so kids can be safe and enjoy an amazing day. Here we will prepare ceviche, snacks and drinks for you to enjoy. We recommend taking your IPOD so you enjoy your favorite tunes. After spending here your day we will make a slow return to the marina to finish your trip. If you want to stay longer just let your captain know and we will be happy to help on that extra time. Usually people rent the 5 hour trip.

We make every attempt to reschedule your trip, but cruise ship guests are out of luck. If your trip is cancelled due to weather, we will refund your deposit the same way it was paid. We do not normally cancel due to rain, unless it's an all day rain. It is normal in the tropics to get showers some days.

We understand that sometimes things happen, and we can’t always have fun on a yacht in the Caribbean, which is why we allow cancellations for tours with at least 14 days in advance notice (14 days from the departure date).

However, if you simply do not show up or cancel with less than 14 full days notice before the departure date, we cannot issue a refund on your deposit.

Our tours are mostly booked two months, five months or even a year in advance. With such short notice we will have an almost impossible task of filling the time slot we’ve been holding for you.

However! The fantastic news is that we have a 100%, no-fuss inclement weather refund policy. If the conditions are unsuitable or unsafe for a day at sea we offer a full refund, no questions asked. Of course we will do our best to reschedule around the weather since you will surely still want to head out to sea! Our whole goal is to make sure you have the best day possible on the water.

We are happy to provide you with a full-refund provided we receive notice of cancellation or rescheduling at least 14 days prior your trip so that we can resell your boat.

We need everyone staying on the island to contact us after you arrive in Mexico, and let us know how to contact you for cancellations. Hotel name and room numbers, private villas phone numbers and contact information are important.

Everyone is responsible for their own transportation. Taxi's are reasonable and available everywhere It is illegal to transport tourist by any other means than taxi in Mexico. We are 3 minutes away from the cruise piers and 10 min away from downtown.

Most of the things needed for a perfect day are already on board but we recommend pack for your snorkel excursion like you would for a day at the beach.

  1. Towels
  2. Swimsuit
  3. IMPORTANT - Eco friendly Sunscreen (regular sunscreen affects the reef and kills coral so please help us getting a bio friendly sunscreen)
  4. Hat
  5. Sunglasses
  6. Camera (make sure you've got lots of storage on your media card)
  7. For very young children, we suggest that you might want to bring a swim vest that your child feels comfortable wearing. (We also have on board)
  8. If you have your own snorkel gear, and feel more comfortable with it, you are welcome to bring it!  However, we do provide sanitized, quality snorkel gear and flotation devices free of charge.
  9. We have an MP3 player on board, but recommend you bring and plug yours.

One of the most harmful things to the natural underwater environment of Mexico and elsewhere is the sunscreens, oils, and sunblocks worn by tourists.  We don't think of it, but when we swim in the water these oils come off and settle on the coral reefs and other marine life, and in volume can almost act like an oil slick in the water, creating damage to the delicate ecosystems.  The reefs are suffocated, and sunscreens are one of the biggest causes of bleaching to our reefs, and the death of much of the world's coral. Oxybenzone, a common ingredient in sunscreens, has even been shown to feminize fish.

We have a really cool playlist huge library and the ability to connect any device to our sound system. We highly recommend you bring your IPOD or Cell to listen to your tunes and feel at home.

We do not ask for a tip, we feel our service will speak for itself and any tip will be greatly appreciated by the captain.

This is totally up to you and how much you enjoyed the trip. Everyone has a different policy on tipping and anything will be graciously accepted.

FYI, some people think because the area is poorer, that the cost of living is less. This is not the case as almost everything is more expensive here, and the income level is much less on average, so tip as if you were on a tour in the States.

We will have taxis available, and probably waiting if you are on a cruise ship with a tight schedule.
We will ask if you require a taxi near the end of the trip, so we can arrange them.

We live off of our reputation, and the more people that know about us, the better. Word of mouth goes along way so please tell others, and don't be afraid to be honest if there are things you didn’t like, we just want people to be properly informed and know what we do.

We have had a lot of people find us on tripAdvisor, so that would be a great spot to leave a review under: Deluxe Boat Tours Cozumel.

If there is something you think we could improve on, please let us know and we will work to improve every trip

We are as kid friendly as it gets! Think about it: sea turtles, thousands of reef fish, safety gear, a happy, fun environment with great staff. The trip is so action packed your kids won't want to leave.

We have tons of top quality snorkeling gear including the latest life vests which are much less restrictive and lighter weight than the traditional type you may be used to.

We sanitize all of our gear before every single tour. Walk around our boat when you arrive, and you'll see just how tidy we are!

If you have your own snorkeling gear you'd like to bring, you're more than welcome to. We can even stow it away while underway and get it for you when you're ready to hit the water

Yes. We have enough life jackets aboard for all passengers. While you are not required to wear one underway, it's entirely up to you. We can help you and ensure that any small children have proper lifejackets on as well.

Your tour will come with a full open bar ready to serve you.

Maybe you have a special bottle of your favourite liquor or wine, and the answer is YES you are welcome to bring anything you want on board.  Ask about our premium upgrades or check out the bottle service list here.

We keep a list of every guest for the tour, so you really don't need to bring any proof of purchase if it's inconvenient for you. However, if you'd like you can either just show your email confirmation or print it out and bring it along to the boat!

This is entirely up to you! Coming down for a trip next year, but love to plan in advance? No problem. Are you more of a seat-of-your-pants traveller? No problem.

It should be noted that the closer to the date you wait to book the more likely it will be that a tour could be all booked up. Best practices suggest you book as soon as you know you're going to come on the tour.

We accept all major credit cards which you can pay directly to our PayPal account. You do not need a PayPal account yourself to use your credit card and pay.

For private tours, we take deposits of 30% to hold your date and the balance in cash (Mexican pesos or USD) or Credit Card upon arrival.